About the Advice & Guidance Support Apprenticeship

Modules & Structure Level 2 Factsheet

Why should you choose this Apprenticeship?

This NVQ is ideal for those working in an advice and guidance setting. It is designed for full or part time workers, paid and voluntary, permanent or temporary, as well as day or night workers. The qualification aims to provide those working in customer support or administration functions in an advice and/or guidance organisation with an introduction to Advice and Guidance.
What job roles are relevant to this Apprenticeship?
Job roles include receptionist and administrator involved in giving advice, particularly in the early stages of a clients’ contact with the service. The Apprenticeship is suitable for full or part time workers, paid or voluntary, employed within, for example, the Connexions Service, career guidance, youth work or housing partnerships. This list is by no means exhaustive and if a form of advice is given in the role you are currently or would like to work in this qualification may be relevant to you.
On completion of this NVQ you will be able to:

• Support clients to make use of the advice and guidance service
• Interact with clients using a range of media
• Identify client requirements
• Maintain client information materials
• Develop a personal performance through delivering customer service

How long does the Apprenticeship take?
There are no time restrictions so you can study at your own pace, however the course typically takes learners from 6- 9 months to complete, but this will depend upon the learners experience and their desire to progress.

What are the entry requirements?
There are no formal entry requirements for candidates undertaking this NVQ; however candidates should have the potential and opportunity to gain work based evidence for the qualification in the work place.

What will I get at the end?
On successful completion of the qualification you will receive an NVQ, Key Skills (where applicable) and a Technical certificate in Advice and Guidance Support. These elements make up the Apprenticeship framework.

How will the Apprenticeship be assessed?
Each unit structure is made up from elements which are applicable to an advice and guidance role including key skills such as application of number and communication. All assessments are work based and planned in advance to occur every 3-6 weeks.

ENVQ
The learning programme and each assessment will be loaded to the ENVQ system, which is designed to create a portfolio of work based evidence throughout the qualification. A review visit is carried out at your workplace every 10 – 12 weeks with your Line Manager present.

What’s next?
Successful completion of this recognised qualification will set you apart from the competition and provide you with an excellent stepping stone into a range of career paths including client facing roles such as receptionists and administrator roles.

Progression
This NVQ will provide progression to higher levels of qualification. A number of the units in Level 2 Advice and Guidance Support are directly transferable into the Customer Service Level 2 Apprenticeship or Business and Administration Level 2 and beyond.