Progress your career in business and accountancy
Modules & structure
Modules & structure
Level 2 NVQ in Business & Administration
Qualification Structure
To achieve a Level 2 qualification you must complete five units including the two mandatory core units. It is also possible for candidates to take the additional unit, although this will not count towards the qualification.
| Mandatory Core (2 Units) | ||
|---|---|---|
| UNIT 1 (Unit 201) | Carry out your responsibilities at work | |
| UNIT 2 (Unit 202) | Work within your business environment | |
| Optional Units - Group A (32 Units) | |
|---|---|
| UNIT 03 (Unit 110) | Ensure your own actions reduce risks to health and safety |
| UNIT 04 (Unit 203) | Maintain customer relations |
| UNIT 05 (Unit 204) | Manage diary systems |
| UNIT 06 (Unit 205) | Organise business travel and accommodation |
| UNIT 07 (Unit 206) | Deal with visitors |
| UNIT 08 (Unit 207) | Process customer financial transactions |
| UNIT 09 (Unit 208) | Operate credit control procedures |
| UNIT 10 (Unit 209) | Store, retrieve and archive information |
| UNIT 11 (Unit 210) | Research and report information |
| UNIT 12 (Unit 211) | Organise and support meetings |
| UNIT 13 (Unit 212) | Use IT Systems 2 |
| UNIT 14 (Unit 213) | Use IT to exchange information 2 |
| UNIT 15 (Unit 214) | Word processing software 2 |
| UNIT 16 (Unit 215) | Spreadsheet software 2 |
| UNIT 17 (Unit 216) | Database software 2 |
| UNIT 18 (Unit 217) | Presentation software 2 |
| UNIT 19 (Unit 218) | Specialist or bespoke software 2 |
| UNIT 20 (Unit 219) | Use a telephone system |
| UNIT 21 (Unit 220) | Operate office equipment |
| UNIT 22 (Unit 221) | Prepare text from notes |
| UNIT 23 (Unit 222) | Prepare text from shorthand |
| UNIT 24 (Unit 223) | Prepare text from recorded audio instructions |
| UNIT 25 (Unit 224) | Produce documents |
| UNIT 26 (Unit 225) | Work effectively with other people |
| UNIT 27 (Unit 226) | Calculate critical dates for sentences |
| UNIT 28 (Unit 227) | Make administrative arrangements for the appearance of individuals at court |
| UNIT 29 (Unit 228) | Make administrative arrangements for the movement of individuals outside the custodial establishment |
| UNIT 30 (Unit 229) | Administer documentation for the appeals process |
| UNIT 31 (Unit 230) | Administer personal money for individuals in custody |
| UNIT 32 (Unit 231) | Prepare documentation to help authorities decide the conditions on which to release individuals from custody |
| UNIT 33 (Unit 232) | Make administrative arrangements for the release of individuals from custody |
| UNIT 34 (Unit 233) | Contribute to maintaining security and protecting individuals’ rights in the custodial environment |
| Additional National Occupational
Standards This unit may be taken by the candidate but does not count towards the qualification. |
|
| UNIT 35 (HSC 234) | Ensure your own actions support the equality, diversity, rights and responsibilities of individuals |
Level 3 NVQ in Business and Administration
Qualification Structure
To achieve a Level 3 qualification you must complete six units including the two mandatory core units. At least three units must be chosen from Group B.
| Mandatory Core (2 Units) | ||
|---|---|---|
| UNIT 1 (Unit 301) | Carry out your responsibilities at work | |
| UNIT 2 (Unit 302) | Work within your business environment | |
| Optional Units Group A (11 Units) | |
|---|---|
| UNIT 3 (Unit 110) | Ensure your own actions reduce risks to health and safety |
| UNIT 4 (Unit 204) | Manage diary systems |
| UNIT 5 (Unit 205) | Organise business travel and accommodation |
| UNIT 6 (Unit 212) | Use IT Systems 2 |
| UNIT 7 (Unit 213) | Use IT to exchange information 2 |
| UNIT 8 (Unit 216) | Database software 2 |
| UNIT 9 (Unit 217) | Presentation software 2 |
| UNIT 10 (Unit 218) | Specialist or bespoke software 2 |
| UNIT 11 (Unit 221) | Prepare text from notes |
| UNIT 12 (Unit 227) | Make administrative arrangements for the appearance of individuals at court |
| UNIT 13 (Unit 233) | Contribute to maintaining security and protecting individuals rights in the custodial environment |
| Group B (31 Units) | |
| UNIT 14 (Unit 303) | Supervise an office facility |
| UNIT 15 (Unit 304) | Procure products and services |
| UNIT 16 (Unit 305) | Manage and evaluate customer relations |
| UNIT 17 (Unit 306) | Manage the payroll function |
| UNIT 18 (Unit 307) | Complete year-end procedures |
| UNIT 19 (Unit 308) | Monitor information systems |
| UNIT 20 (Unit 309) | Plan and run projects |
| UNIT 21 (Unit 310) | Research, analyse and report information |
| UNIT 22 (Unit 311) | Plan, organise and support meetings |
| UNIT 23 (Unit 312) | Make a presentation |
| UNIT 24 (Unit 313) | Organise and coordinate events |
| UNIT 25 (Unit 314) | Word processing software 3 |
| UNIT 26 (Unit 315) | Spreadsheet software 3 |
| UNIT 27 (Unit 316) | Website software 2 |
| UNIT 28 (Unit 317) | Artwork and imaging software 2 |
| UNIT 29 (Unit 318) | Design and produce documents |
| UNIT 30 (Unit 319) | Plan and implement innovation and change |
| UNIT 31 (Unit 320) | Develop productive working relationships with colleagues |
| UNIT 32 (Unit 321) | Provide leadership for your team |
| UNIT 33 (Unit 323) | Prepare text from shorthand |
| UNIT 34 (Unit 324) | Prepare text from recorded audio instructions |
| UNIT 35 (Unit 325) | Calculate and verify critical dates for sentences |
| UNIT 36 (Unit 326) | Verify the release process |
| UNIT 37 (Unit 327) | Maintain agricultural and horticultural records and prepare claims for subsidies |
| UNIT 38 (Unit 328) | Administer legal files |
| UNIT 39 (Unit 329) | Administer representations |
| UNIT 40 (Unit 330) | Administer the appeals process |
| UNIT 41 (Unit 331) | Administer case files |
| UNIT 42 (Unit 332) | Administer appeals |
| UNIT 43 (Unit 333) | Investigate cases |
| UNIT 44 (Unit 334) | Provide administrative support in schools |
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