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  • Reference
    219348
  • Wages
    £7.18 per hour
  • Hours
    37.50 per week
  • Date Posted
    18/01/2023
  • Start Date
    17/04/2023
  • Location
    Chatham, Kent
  • Status
    Now taking applications
  • Sector
    IT
  • Employment Type
    Advanced Level 3
  • Employer
    Dovetail Games

Description

Duties include:

  • Checking and maintaining our daily backups.
  • Maintaining a high degree of customer service for all support queries and adhere to all service management/ITIL principles.
  • Take ownership of user faults and requests and be proactive when dealing with user issues.
  • Managing system infrastructure & architecture.
  • Managing user applications & setting up new users and their computers.
  • Allocating and escalating relevant tickets to other members of the IT Support team when appropriate.
  • Follow and adhere to all of the appropriate, documented procedures for all repeatable tasks.


For more information about this vacancy please contact Kaplan on kaplan.recruitment@kaplan.co.uk (Ref ID: 219348)
Skills Required

  • Good Computer skills.
  • Problem solving.
  • Organised.

Qualification Required

GCSE's grade 9/A*-4/C, IT GCSE is desirable.

Training

Information Communications Technician Apprenticeship Level 3

Ideal for new talent in the organisation with an active interest in technical communications or existing staff taking on an IT Support role.


Our Information Communications Technician apprenticeship programme integrates six modules of technical training with work-based projects. This ensures that learning and skills are directly applied to the apprentice’s role, and maximises the time used as part of off-the-job training.

  • Networking Essentials
  • Cloud Services
  • Mobile and Operating Systems
  • Technology and Business
  • Final Accounts Preparation (FAPR)
  • EPA Readiness Training

An apprenticeship has to be relevant to the job you are undertaking and you must dedicate 20% of your time towards it.



Personal Qualities

  • Reliable.
  • Confident.
  • Good Communicator.
  • Helpful.

Prospects

Room for growth and progression within the business.

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