Kaplan Apprenticeships > Vacancies

Reference
226571
Wages
£9.23 per hour
Hours
37.50 per week
Date Posted
04/04/2023
Start Date
25/08/2023

Location
York
Status
Now taking applications
Sector
IT
Employment Type
Advanced Level 3
Employer
Walker Crips Group Plc

Description

Duties include:

Responsibility for daily systems procedures and reporting anything of significance to management.
Being the first point of contact for IT support requests.
Managing many open cases at one time with the ability to prioritise jobs and work under pressure.
Responding to support requests within agreed time limits and adhering to deadlines.
Working continuously on a task until completion (or referral to senior analysts when appropriate).
Installation and configuration of computer hardware, operating systems and applications.
Troubleshooting system and network problems, diagnosing and solving hardware or software faults.
Troubleshooting RingCentral VOIP and Meetings, Google Workspace, MS-Office, VPN and printer issues.
Talking staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
Responsible for maintenance of daily backup tapes.
Responsible for monitoring email quarantine and releasing emails after diagnosis.
Setting up workstations and logon accounts for new staff.
Training new starters on the use of systems and the firm's security policies.
Reporting to your line manager any information which it would be reasonable to assume would be of material significance.
Dealing with any other roles the manager deems necessary.

For more information about this vacancy please contact Kaplan on kaplan.recruitment@kaplan.co.uk (Ref ID: 226571)

Skills Required

Good communicator.
Evidence / passion of IT interest.
Basic knowledge of MS-Office, Outlook, Word, Excel.

Qualification Required

A Levels: A-C
GCSE's grades 9/A*-4/C including Maths and English.

Training

Information Communications Technician Apprenticeship Level 3

The ICT apprenticeship will enable you to provide quality support to internal or external customers and troubleshoot system issues to keep your organisation running at all times.

This apprenticeship has two routes:

The Support Technician role is based around resolving system user queries and faults in a helpdesk environment. Support Technicians rectify or escalate faults rapidly to reduce the impact to their customer.

The Network Technician role is usually desk based but may involve visits to client's premises to resolve issues. Network Technicians may be installing networked IT systems, including cabling and hardware, or cloud services to support expansion and better network services.

Our Information Communications Technician apprenticeship programme integrates six modules of technical training with work-based projects. This ensures that learning and skills are directly applied to the apprentice’s role, and maximises the time used as part of off-the-job training.

The modules include:

Networking Essentials
Cloud Services
Mobile and Operating Systems
Technology and Business
Scripting and Automation
EPA Readiness Training

For each module, learners benefit from attending small, scheduled Live Online classes taught by a subject matter specialist, combined with additional online learning that can be completed at their own pace. Each of our live classes are interactive and involve lots of practical discussion, giving learners quality time both with tutors and industry peers to spark new ideas and get new perspectives. Learners get practical lab time to hone their skills and learn from each other, as well as their tutor.

An apprenticeship has to be relevant to the job you are undertaking and you must dedicate 20% of your time towards it.

Personal Qualities

Diligent.
Hard working.
Inquisitive.
Problem solving.
Helpful.

Prospects

Prospects for progression within the Plc.

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