Kaplan Apprenticeships > Vacancies

Reference
260927
Wages
£0.00 per hour
Hours
37.50 per week
Date Posted
10/06/2025
Start Date
13/10/2025

Location
Shropshire
Status
Now taking applications
Sector
IT
Employment Type
Advanced Level 3
Employer
Springcare Ltd

Description

Work with and support the IT Technician to;

Provide technical support, including troubleshooting hardware and software issues.
Assist with onboarding new employees by setting up and configuring their workstations, phones, etc.
Manage and maintain the company’s IT infrastructure, including servers, networking equipment, electric car charging points, and cloud services.
Oversee system upgrades, updates, and patches to ensure optimal performance and security.
Implement and enforce IT security policies, procedures, protocols, and best practices.
Monitor and respond to security threats and incidents. Inform via email or the intranet about new breaches and techniques used by hackers to reduce the risk of compromising the company’s network and data security.
Create and maintain IT documentation, including user guides, system manuals, and network diagrams. Provide training to employees on IT-related topics and best practices.
Maintain records of archiving, ensuring data accuracy.
Conduct IT systems performance analysis and provide feedback to functional leads and the operations team.
Monitor and maintain the CCTV system throughout the group, ensuring that the CCTVs are operational, and that the operations team and managers know how to use the mobile application to access CCTV.

For more information about this vacancy please contact Kaplan on kaplan.recruitment@kaplan.co.uk (Ref ID: 260927)

Skills Required

Good verbal and written communication skills.
Works well in a team.
Basic IT knowledge.
Driving licence.

Qualification Required

GCSE's grades 9/A* - 4/C including Maths and English.

Training

Information Communications Technician Apprenticeship Level 3

The ICT apprenticeship will enable you to provide quality support to internal or external customers and troubleshoot system issues to keep your organisation running at all times.

This apprenticeship has two routes:

The Support Technician role is based around resolving system user queries and faults in a helpdesk environment. Support Technicians rectify or escalate faults rapidly to reduce the impact to their customer.

The Network Technician role is usually desk based but may involve visits to client's premises to resolve issues. Network Technicians may be installing networked IT systems, including cabling and hardware, or cloud services to support expansion and better network services.

Our Information Communications Technician apprenticeship programme integrates six modules of technical training with work-based projects. This ensures that learning and skills are directly applied to the apprentice’s role, and maximises the time used as part of off-the-job training.

The modules include:

Networking Essentials
Cloud Services
Mobile and Operating Systems
Technology and Business
Scripting and Automation
EPA Readiness Training

For each module, learners benefit from attending small, scheduled Live Online classes taught by a subject matter specialist, combined with additional online learning that can be completed at their own pace. Each of our live classes are interactive and involve lots of practical discussion, giving learners quality time both with tutors and industry peers to spark new ideas and get new perspectives. Learners get practical lab time to hone their skills and learn from each other, as well as their tutor.

An apprenticeship has to be relevant to the job you are undertaking and you must dedicate time to off the job training, as well as completing knowledge, skills and behaviours associated with your apprenticeship.

Personal Qualities

Willingness to learn and grow in a hands-on environment.
Good communicator.
Needs to travel to Springcare locations as required.
Passion for technology and helping others.

Prospects

Springcare is an expanding company with a growing demand for IT support which may lead to career development opportunities for the successful candidate.

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