Digital Product Manager Apprentice

You will contribute to user-centred product and service design work across Arts Council England. This will support organisation's Transformation programme to deliver services that work well for colleagues, applicants and the wider arts and culture sector.

You will help the team gather and organise evidence, understand user needs, coordinate activities, maintain clear documentation and communicate learning.
• Collate, organise and help analyse research findings, user feedback, service data and other evidence.
• Prepare clear reports, presentations, summaries and short briefings to support evidence-based decisions.
• Create product demonstrations, walkthrough videos, learning materials and other resources for colleagues.
• Support the planning and facilitation of workshops, co-design sessions, meetings and stakeholder engagement activities.
• Take clear notes, capture decisions and actions and help maintain project documentation, plans and team resources.
• Support user research, including participant scheduling, note-taking and research administration.
• Help create and maintain user journeys, personas, service blueprints, process maps, backlogs and other product or service design artefacts.
• Support accessibility and inclusive design activities.
• Assist with stakeholder communication and build positive working relationships across teams and disciplines.
• Support Communities of Practice, learning events and knowledge-sharing activities.
• Use Microsoft 365 and other agreed tools to organise information, maintain records and support collaborative working.
• Provide general coordination and administrative support across product and service design activities.
• Travel to other Arts Council locations where reasonably required.
• Comply with Arts Council policies, procedures and relevant legislation, including requirements relating to information management, data protection, accessibility, equality, diversity and inclusion.
• Undertake other suitable duties that support the role’s learning objectives and the work of the Transformation Team.