IT Support Apprenticeship

Key Responsibilities

• Provide first-line IT support to users, responding to service desk tickets and requests in line with agreed processes.
• Assist with user onboarding and offboarding, including account setup, access provisioning, and equipment preparation.
• Prepare, configure, deploy, and replace end-user devices (PCs, laptops, tablets, and peripherals).
• Support routine device lifecycle management, including stock control, asset tracking, and hardware refresh activities.
• Perform initial ticket triage, escalation, and administration to ensure efficient flow through the support function.
• Assist with administrative IT tasks such as license allocation, basic procurement support, and documentation updates.
• Provide hands-on support during periods of increased demand, including PC replacement programmes, audits, investigations, and major IT projects.
• Maintain accurate records within the IT helpdesk system.
• Develop technical skills across core IT areas under the guidance of senior team members.

Learning & Development

• Work towards a recognised IT Support / Digital Apprenticeship qualification (via day release or structured training).
• Gain practical experience across service desk operations, endpoint management, and enterprise IT environments.
• Build foundational skills in Microsoft 365, endpoint management, and IT service management processes.
• Learn best practices for security, compliance, and operational efficiency within a regulated manufacturing environment.